I remember one winter day at my restaurant I received a phone call from my amazing manager saying that he had to resign together with his girlfriend (our waitress). I panicked and thought:
‘I’m already running recruitment ads and they are not attracting good candidates’
‘What did I miss? Why did they leave? I thought everyone was happy!
The restaurant was in a remote location and so this loss would be very hard to replace.
It eventually transpired that they wanted to move back home so really there was nothing I could have done. Nevertheless, this experience changed my life forever because I was determined that I would not be in such panic again. I decided I would not only work out precisely how to find the very best people to replace my loss but that I would make sure people really were happy working at my restaurant.
To address the effectiveness of recruitment was my first step. I decided I would go out and simply find great people. I went to similar restaurants and watched people working, experienced their quality of service I then approached the best performers for a chat.
It amazed me how I was enjoying myself, the whole process came so naturally to me. I ended up recruiting great candidates and then I was even able to pass their friends on to other businesses that I knew would be a good fit for them.
Finding great front of house staff by simply observing service is a great way to cut through and find great assets for a business. Of course, I do use a range of platforms online as well but I will almost always want to see someone at work before I feel confident to place them with a client.
Recruiting for my own venue was one thing but finding the right talent for clients meant I simply added in a thorough understanding and feel for their business. A visit to experience the offering is usually the best way and often a chat with a range of people is vital to really get under the skin and make sure new arrivals will be a real asset for your team.
My service is always personal, and my business is just me so you can be assured that I will focus on your task completely. It should be said therefore that large scale recruitment such as for an opening is currently not something I could handle and still deliver the same level of service.
Schedule a call with me today to find out more>