I remember one winter day at my restaurant I received a phone call from my amazing manager saying that he had to resign together with his girlfriend (our waitress). I panicked and thought:
‘We already running recruitment ads and they are not attracting good candidates’
‘What did we miss? Why did they leave? We thought everyone was happy!
The restaurant was in a remote location and so this loss would be very hard to replace.
It eventually transpired that they wanted to move back home so really there was nothing we could have done. Nevertheless, this experience changed my life forever because I was determined that I would not be in such panic again. I decided I would not only work out precisely how to find the very best people to replace my loss but that I would make sure people really were happy working at my restaurant.
To address the effectiveness of recruitment was my first step. I decided I would go out and simply find great people. I went to similar restaurants and watched people working, experienced their quality of service I then approached the best performers for a chat.
It amazed me how I was enjoying myself, the whole process came so naturally to me. I ended up recruiting great candidates and then I was even able to pass their friends on to other businesses that I knew would be a good fit for them.
Finding great front-of-house staff by simply observing service is a great way to cut through and find great assets for a business.
After initially delivering front-of-house staff, we transitioned to back-of-house services, and through client recommendations, we began providing bespoke headhunting services for ultra-high-net-worth (UHNW) clientele.
Recruiting for my own venue was one thing, but sourcing the right talent for clients’ establishments necessitates a deep understanding of their distinct needs and expectations. If an in-person meeting isn’t possible, we arrange a video call to facilitate this connection. This approach guarantees that new arrivals will be true assets to your team and seamlessly integrate into your establishment or household.
My service is always personal. I am the face of my business, supported by only a few carefully selected associate partners who share my passion for hospitality. You can be assured that we will dedicate our full attention to your needs, ensuring a bespoke experience tailored just for you—without relying on AI in our process.
Schedule a call with us today to find out more>
Our network of exceptional talent is growing faster than expected, so we’ve streamlined our process by no longer listing profiles on our site. Just reach out to us, and we’ll take the time to understand your needs and preferences, then connect you with the perfect candidate from our current pool or find one specifically for you.
Magdalena Burrage
Founder at StaffCover/Premium Resourcing
London
P: +44(0) 759 598 2813
P: +34(0) 711 064 246
Copyright © 2024 StaffCover - All Rights Reserved.
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