COrporate CLIENTS
Is staff retention sometimes as much of a headache as recruitment?
I remember one winter day at my restaurant I received a phone call from my amazing manager saying that he had to resign together with his girlfriend (our waitress). I panicked and thought:
‘We already running recruitment ads and they are not attracting good candidates’
‘What did we miss? Why did they leave? We thought everyone was happy!
The restaurant was in a remote location and so this loss would be very hard to replace.
It eventually transpired that they wanted to move back home so really there was nothing we could have done. Nevertheless, this experience changed my life forever because I was determined that I would not be in such panic again. I decided I would not only work out precisely how to find the very best people to replace my loss but that I would make sure people really were happy working at my restaurant.
Recruitment for hospitality venues, the Magdalena's way.
To address the effectiveness of recruitment was my first step. I decided I would go out and simply find great people. I went to similar restaurants and watched people working, experienced their quality of service I then approached the best performers for a chat.
Natural success in recruiting front of house staff.
It amazed me how I was enjoying myself, the whole process came so naturally to me. I ended up recruiting great candidates and then I was even able to pass their friends on to other businesses that I knew would be a good fit for them.
My recruitment process was born.
Finding great front of house staff by simply observing service is a great way to cut through and find great assets for a business. Of course, we do use a range of platforms online as well but we will almost always want to see someone at work before we feel confident to place them with a client.
Understanding your venue.
Recruiting for my own venue was one thing but finding the right talent for clients meant we simply added in a thorough understanding and feel for their business. A visit to experience the offering is usually the best way and often a chat with a range of people is vital to really get under the skin and make sure new arrivals will be a real asset for your team.
A one-to-one service for clients and candidates ensures success.
My service is always personal, and my business is me, and only few carefully selected associate partners that carry the same passion for hospitality as myself, so you can be assured that we will focus on your task completely.
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